Training program Communication Skills 1

 

Duration:              2 days consecutive

Timing:                  09.00 a.m. - 05.00 p.m.

 

 

Objectives:

After the course participants will be able to:

·          Communicate with customer orientation

·          Build rapport

·          Communicate effectively through excellent questioning and listening

·          Convince customers

·          Demonstrate professional telephone skills at all times

·          Deal with difficult customers

·          Handle objections and complaints

·          Give bad news effectively

 

Indicative program:

·          Communication

·          Rapport

·          Transactional Analysis

·          LSD

·          Telephone skills

·          Am I “phonogenic”

·          Handling complaints

·          Dealing with difficult customers

·          Handling objections

·          Customer orientation

·          Giving “bad news”

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