01. Basic Communication
02. Telephone Skills
03. Trouble Shooting
04. Handling Complaints
05. Selling Skills (basic)
06. Telephone Selling Skills
07. Customer Care Telephone Skills
08. Retail Sales
09. Commercial Skills for Service Engineers
10. Commercial Skills for Support Professionals
|
01. Management (basic)
03. Time Management
04. Presentation Techniques
05. Negotiation Skills
06. Communication Skills
07. Customer Care
08. Train the Trainer
10. Project Management
11. Financial management for non-financials
|