Training:    Customer Satisfaction

Date:           April 30 and May 1, 2007

Location:   Tampa, FL, USA

 

Scoring the course: average 8.8

  • Great course for professional development. (Joe E. Hill)

Training:    Customer Satisfaction

Date:           April 27, 2007

Location:   Sacramento, CA, USA

 

Scoring the course: average 9.1

  • Great stuff! (Bruce Powell)
  • The course was interesting, fun and very motivating. I will definitely use some of the things I learned 
    here today at work and home. (Ellen Pack)

Training:    Customer Satisfaction

Dates:         July 17 & 18, 2006

Location:    Emeryville, California, USA

  • I was given tools to meet and exceed my course objectives. (Shaun Mcelrath)

Training:    Total Customer Satisfaction

Dates:         Jan 26 & 27 /Feb 2 & 3, 2006

Location:    Paris, France /Pisa, Italy

 

* Very satisfied. I think this kind of training should be always part of a continuous education. (Alberto Facchin)

* Very constructive with a very good atmosphere. (Daragh O’Connell)

* Very useful, pleasant and fun. (Maria Castro)

 

 

Training  :  Customer Satisfaction

Dates      :   November 15, 16, 17, 18, 21 & 22, 2005 (3 groups)

Location :   Marriott Courtyard, Emeryville, CA, USA

 

  • High impact class. Mixing theory & practice as well as psychology and technique. (Abe Garcia)
  • Enjoyed the class. Really helped with customer skills. (John Sample)
  • Course was dynamic based on question /concern the class had. Very energetic instructor which made the information sink in. (Ken Lai)
  • Valuable lessons for customer service professionals. A must - have course for future cross-functional collaboration. (Larry Novida)
  • This is one of the most helpful courses I have ever taken in a very comfortable learning environment.   (Sarah Ryan)
  • Thanks for an enlightening experience! (Eric Van Camp)
  • This course will directly help me in managing high maintenance customers. (Carla Walley)
  • Best class I’ve had on this subject. Given us material /knowledge to move the team to our desired level of performance.  (Stacey Seeloff)